Privacy Policy – CLADEX

Last Updated: [1/12/2025]

CLADEX (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cladex.com (“Site”) or purchase from us.
By using our Site, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect personal details that you voluntarily provide, including:

• Name

• Email address

• Phone number

• Shipping & billing address

• Payment details (processed securely via Shopify or payment providers)

• Account login information (if you register)

1.2 Automatically Collected Data

When you browse our Site, we may collect:

• IP address

• Browser type & device information

• Pages viewed & time spent on the Site

• Cookies and tracking data

• Location approximations (not precise GPS)

1.3 Order & Transactional Data

This includes:

• Products viewed, added to cart, or purchased

• Payment confirmations

• Delivery information

• Customer support records

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide customer service and support

• Send order updates, shipping notifications, and receipts

• Improve website performance and user experience

• Manage your account

• Personalize content and product recommendations

• Conduct analytics, marketing, retargeting, and advertising

• Comply with legal and regulatory requirements

We do not sell your personal data to third parties.

3. Cookies & Tracking Technologies

We use cookies, pixels, and tracking tools to:

• Enable essential website functions

• Remember your preferences

• Improve site performance

• Analyze user behavior

• Deliver personalized ads (e.g., Facebook Pixel, Google Analytics)

You may disable cookies in your browser settings, but this may affect site functionality.

4. Disclosure of Your Information

We may share your information with trusted third parties for the following purposes:

4.1 Service Providers

• Shopify (website hosting & processing)

• Payment gateways (e.g., FPX, credit card processors, e-wallets)

• Courier & logistics partners

• Marketing and analytics platforms

• Customer support & email service providers

These partners only receive the necessary data to perform their services.

4.2 Legal Requirements

We may disclose your information if required to:

• Comply with Malaysian laws

• Respond to lawful government requests

• Protect the rights, safety, and property of our customers or business

5. Data Protection & Security

We implement reasonable technical and organizational measures to protect your data, including:

• Encrypted transactions

• Secure payment gateways

• Limited access to personal information

• Regular security monitoring

However, no online transmission is 100% secure, and you acknowledge this when using the Site.

6. Your Rights Under Malaysia PDPA

As a user, you have the right to:

• Access your personal data

• Correct inaccurate information

• Withdraw consent

• Request data deletion (where applicable)

• Opt out of marketing emails at any time

7. Retention of Data

We retain your information only as long as necessary to:

• Fulfill orders

• Provide services

• Comply with legal and accounting requirements

8. Third-Party Links

Our Site may contain links to external websites.
We are not responsible for the privacy practices of these third parties.
Please review their privacy policies separately.

9. Children’s Privacy

Our Site is not intended for individuals under 16 years old.
We do not knowingly collect data from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with a new “Last Updated” date.
Continued use of the Site indicates acceptance of the updated policy.

11. Contact Us

For questions or concerns regarding this Privacy Policy, contact us at:
Email: cladex.medscrub@gmail.com